Privacy Policy

Effective Date: 2025-12-19
Website: https://www.tutumobiles.lk

Introduction

At Tutu Mobiles, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information when you:

• Register an account
• Place an order
• Contact us via forms, email, or WhatsApp
• Subscribe to newsletters or promotions

Personal information may include:

• Full Name
• Email Address
• Phone Number
• Billing Address
• Delivery Address
• Payment-related details (processed securely through third-party gateways)
• Messages or support inquiries
• Any additional information you voluntarily provide

How We Use Your Information

• To operate and maintain our website
• To process and deliver your orders
• To communicate regarding purchases and support
• To improve our services and customer experience
• To send promotional emails (only with your consent)
• To prevent fraud and ensure website security
• To comply with legal requirements

Log Files

Tutu Mobiles follows standard log file procedures. Information collected may include:

• IP Address
• Browser Type
• Internet Service Provider (ISP)
• Date and Time Stamp
• Referring or Exit Pages
• Number of Clicks

This information is not linked to personally identifiable information and is used for analytics and website improvement.

Cookies and Tracking Technologies

We use cookies to:

• Store visitor preferences
• Track website activity
• Improve website functionality and user experience

You may disable cookies through your browser settings.

Third-Party Services

We may use third-party services such as:

• Payment gateways
• Delivery partners
• Analytics services
• Marketing platforms

These third parties may collect limited information necessary to perform their services. We recommend reviewing their privacy policies separately.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission method is 100% secure.

Your Data Protection Rights

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Object to processing of your data
• Request data portability

To exercise any of these rights, please contact us directly. We will respond within a reasonable timeframe.

Children’s Information

Tutu Mobiles does not knowingly collect personal information from children under the age of 13. If you believe that your child has provided personal information on our website, please contact us immediately and we will remove such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.