Returns + Exchanges

1. No Returns Accepted

We do not accept returns on any purchased items. Please double-check your order carefully before completing your purchase.

2. Exchanges

You can request an exchange within 7 days from the date your product is dispatched or the order is completed, whichever comes first.

To qualify for an exchange:

• The item must be in its original condition with sealed packaging intact
• The original invoice must be provided
• Exchanges cannot be made for products purchased during sale periods
• Exchanges are allowed only for items of equal or higher value (no exchanges for lower-value items)

3. Order Cancellations

• Cancellations are accepted under certain conditions
• Refunds for cancelled orders are issued as store credits equal to the value of the cancelled item(s)
• Refunds are applicable only for paid orders made through TutuMobiles.lk
• Order cancellations are not allowed during sale periods

4. Damaged or Wrong Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 24 hours of receiving your order so we can resolve the issue.

5. Exceptions / Non-Returnable Items

• Sale items are non-returnable
• Gift cards are non-returnable

6. Exchange Procedure

To exchange an item quickly:

• Return the original item according to the policy above
• Once the return is approved, place a new order for the item you want using the store credit from your exchange

7. Refunds

• After we receive and inspect your return, we will notify you if your refund has been approved
• Approved refunds are issued as store credits within 7 business days
• Refunds cover the item value only and do not include shipping charges

8. Policy Updates

TutuMobiles.lk reserves the right to modify or update this policy at any time without prior notice. Please check our website regularly for the latest version.